Frequently Asked Questions

Shipping

- We ship your order with DHL - It takes 1-3 Days to arrive.

We send all parcels with DHL - You will be updated about your order via Email and Text Messages. The Shipping time is 1-3 days after we processed your order.

Yes Absolutely!
When you place your order, we will send you a order confirmation email and we will get straight to work processing your order - When your order is shipped you will receive and email with your tracking number - in this email there will be a link directly to DHL Tracking page so you can follow your order. You will also receive text messages/emails with tracking updates.

We charge €4.99 for the shipping - and if you place an order over €100 the shipping will be completely free.

We send all our products from our storage/office located in Denmark. When you place an order we will need 12-24 hours to handle your order and then shipping will be 1-3 days from the order is sent from us until you receive your parcel.

Return & Exchanges

Yes you can, but you have to contact us as soon as possible.

Your order is shipped within 12-24 hours after you placed it - after we Shipped your order we can´t change it, and you will have to send it back to us, if you changed your mind.

You can always contact us by email

Yes of course - You can always return or exchange your orders up to 14 days after you received it.

If you want to return or exchange your order to another size/design it´s not a problem. Just head to our Returns & Exchange page here: Returns & Exchange page

As soon as we receive the parcel from you, we process your refund. It normally take 1-3 days before you will be able to see the funds in your bank account.

We always pay you back the same way you paid us, meaning if you paid with credit card we will also issue you a refund to the same credit card.

Other

We are a danish company and we ship all our products from our warehouse in Denmark.

Our address is:

Nupark 51, 7500 Holstebro - Denmark

- You can always call us or send us an email:

Mail: Support@Mayafreya.com
(We always answer the email within a few hours.)


Call: 30 29 56 91
(Mon to Fri: 9-14)