Terms of Service

General Information

MAYA FREYA IVS

CVR: 39822024

Adresse: Nupark 51, 7500 Holstebro

E-mail: support@mayafreya.com

   

Shipping

Your order is delivered by DHL Express. Shipping cost is 5€ og we offer free shipping on order over 100€

 

Payment

We accept Visa and Mastercard. Once your order has shipped your payment will be debited on the selected payment service. 

All prices shown on the website are Euros.

 

Right of withdrawal (only applicable to consumers)

You have the right to withdraw from this contract without giving any reason within 14 days.

The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last good.

In case of a contract relating to delivery of a good consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.

To exercise the right of withdrawal, you must inform us at support@mayafreya.com, about your decision to withdraw from the contract by an unequivocal statement.

The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired. 

   

Returning

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

Shipping cost for the return is paid by you. Please note that you are responsible for your returned package until it has been received by us. In case anything should happen to your returned package, it's a good idea to have a receipt as proof of the shipping. 

See more in the bottom of our website "Returns & Exchanges"

 

The condition of the item when you send it back

If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.

We recommend that you send the item back in the original packaging.

 

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we has received your message that you want to cancel the agreement.

We will refund the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us proof of having returned it.

 

Return address:

MAYA FREYA

Nupark 51

7500 Holstebro 

We only accept packages that are sent directly to the address.

   

Privacy Policy

Maya Freya IVS is committed to protecting the security of our customers and those who visit our website.

Data controller for your personal information:

Maya Freya IVS

Nupark 51

7500 Holstebro

CVR: 39822024

We register and disclose your personal information for the purpose of:

To be able to deliver the item to you
Communication in connection with the delivery of the item
Individual marketing (marketing based on your personal needs and desires)
To improve products and services
Most of our personal information is collected directly from you. In order for us to enter into an agreement with you, we need the following general information:

Name
Address
Phone number
Email address
In addition, Maya Freya IVS also processes data about you which has been collected from a third party (possibly social media). These data are:

Gender and age
Purchase history
Cookies
IP address
Geographical location
The owners and employees of Maya Freya IVS have access to your personal information.

We do not store customer information encrypted, nor do we transmit customer information encrypted. The personal information is registered with mayafreya.com (Maya Freya IVS) and stored for five years, after which the information is deleted.

In addition, we collaborate with a number of other companies that store and process data. Companies use information only on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with adequate protection.

You have the right to be informed of what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: support@mayafreya.com.

 

Cookies

When you visit mayafreya.com, information about you is collected, which is used to customize and improve our content and to increase the value of the ads displayed on the site. If you do not want information to be collected, you should delete your cookies. "Cookies", is a text file that is stored on your computer, mobile etc. similarly for the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies are reliable files, and they cannot execute program codes, transmit viruses, or collect information about what you otherwise use your computer for.

At mayafreya.com, cookies are used for the purpose of recognizing users from time to time, social networks, marketing, as well as optimizing the webshop and its functionality, to make the visit as easy as possible for you.

You can delete cookies from your computer at any time.

If you do not accept the use of cookies when you visit our online store, this may affect your user experience, as we use cookies to update your shopping cart, among other things. The use of cookies is also necessary when you want to place an order.

 

Klageadgang 

If you as a consumer want to complain about your purchase, contact MAYA FREYA. If we do not succeed in finding a solution and you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr 

 

The terms and conditions were last updated on 18.06.2021